Engaging Consumer Voices
for results that speak volumes.
The Center to Advance Consumer Partnership (CACP) is setting a new standard for health care design, delivery, and impact where consumers are viewed as experts and enduring partners, invaluable to shaping policy, programs and action.
Partner with the people your mission was made for.
Consumers are experts by experience who are able to translate their lived experience into powerful insights. When you embed and act on those shared insights, you can significantly improve both the processes and the outcomes of care and service.
Who We Help
We know the health care system remains fragmented and flawed despite ongoing efforts to identify and close the gaps.
CACP works nationally with bold, forward-thinking organizations across the health care sector, guiding leaders to create a better way. Whether on the frontline caring for patients and families, innovating therapies and treatments, shaping policy or facilitating services, we bring our transformative approaches where they can have the greatest impact.
Our Work
Solutions for everyone
At CACP, we know that putting consumer voices at the heart of strategy and operations is the key to taking meaningful action, overcoming challenges, and creating lasting impact for both people with lived experience and the health care organizations that serve them. Imagine the potential if your resources and investments could equally meet the needs of the people you serve and the needs of the organization to improve outcomes, enhance experience, manage costs, and more.
We partner with organizations to understand the people they serve and look to their lived expertise to inform practical solutions.
- We begin where you are, driving immediate progress by reimagining an organization’s strengths and assets.
- We help you move beyond simple consumer participation to build intentional, complementary connections with those who have lived experience, creating rewarding partnerships.
- We guide you toward practices that turn merely hearing consumers to deeply understanding them.
- We instill practices that embed lived insights where organizational decisions are made, leading to enduring solutions that work for everyone.
Experts by Experience:
Value every voice
You can have the brightest professional minds in the room, yet we’ve found that the ability to take meaningful action, overcome challenges, and create lasting impact comes when you listen to the people who are trying to get care and services every day.
Realize the often-untapped value of consumer voices:
- Consumers are an important source for critical insights and practical solutions that lead to better outcomes.
- Consumers as experts by experience are essential to those who are experts by training when driving the best decisions.
- Inclusive and diverse consumer perspectives create the wide-angle lens required to understand disparities and improve equity.
A better way is possible.
We know because we’ve supported organizations just like yours by listening to and applying insights from people with lived experience to create impactful, practical solutions.
Who We Work With
By embedding lived expertise into the development of policy and practice, we have inspired these organizations and their consumers to build trust and co-design solutions that really work to improve outcomes and enhance experiences.
Advancing the Field
CACP puts our passion, practices, and experience where they can affect the most positive change. In addition to working with innovative clients, we collaborate with like-minded organizations at the top of the field to define and share thought leadership and best practices. Together, we develop open-source tools and drive conversation intended to spark momentum for consumer engagement that leads to solutions for all.
